I wish I got their names to thank them more clearly and publicly (so I’m a dick twice). That team clearly knew what they were doing. But I’m very pleased with the in-store support that I got in the end. So in the end I’m out an extra $70, a long haul trip, and maybe 5 hours of dedicated time trying to sort it out. The fella in the store had to charge me $99. The website quoted me $29 to do the back glass replacement. We proudly provide health plans for individuals, families, and many leading Northwest. The problem? The guess is that it was a price change. At Premera, our goal is to make healthcare simpler and easier. In the end, the fella got the old phone’s serial number, tap tap tapped away on his phone, was able to take my payment, and the saga was over. It felt so nice to have people so engaged in the problem they not only wanted to solve it but thoroughly understand it. One wanted to see the emails and such so they understood this particular flow better, which of course I was happy to show. Anderson, Mo., this week Pierce City, Mo., next. During the process, he ran it by two other Apple Store employees who happened by, and they also understood the situation immediately. Store, Jewelry Sales, Slum Spindle, or what have you (no racket) Julius Sweet, Joe Spaulding, take notice. Apple Store - Maine Mall at 364 Maine Mall Road in South Portland, Maine 04106: store location & hours, services, holiday hours, map, driving directions and. ![]() He immediately got to work on the situation (without ever disappearing). He didn’t know why the errors happened and said he couldn’t promise anything but would try to sort it out. The second I walked in the door another fella came to talk to me and he attentively listened to my little story and understood exactly what was going on. ![]() I was able to scramble over to the Apple Store at 5:38 pm (they close at 6:00 pm, so I’m a huge dick) with no appointment just to see if anything could be done. I made a Genius Bar appointment for 4:30 pm, but the big reason for being in Portland (a medical thing) meant I had to cancel the appointment as the medical thing was running long. As fate would have it, I knew I would be in Portland, Oregon a few weeks after this was all going down, so I tucked the broken phone (that got returned to me □) away and brought it on this quick trip. But I can’t easily do that, as I live in Bend, Oregon and the nearest store is many hours away. The advice I got from others was “go to a store”. They said they would, they said they did, but they didn’t. I had this situation that I felt like I could explain pretty easily (I’m trading in an iPhone as part of the iPhone Upgrade Program, it has damage I need to pay for, the website will not take the payment) but nobody over phone support or social media support could help me. Perhaps you’ve noticed I’ve been a little annoyed at Apple’s customer support.
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